Office Policies & Mission

  

Our Mission

Our practice operates with the vision of creating a dental practice that treats every patient with dignity and first-rate care. The office staff is highly-trained and exceptionally friendly. We understand that for many, visiting a doctor can be a stressful experience. Our comfortable surroundings and compassionate professionals will ease your fears. 

Because we are doctor-owned, we are patient-driven. This means that we can focus more on providing excellent care, and less on the bottom line. We are not tied to any large medical / dental corporation. We provide effective care that is responsive to the needs of the community of Chapel Hill and Durham.  We strive for excellence in dental care delivery, using digital radiographs (xrays) and imaging (photography) to aid in better diagnosis, and using lasers to assist in better tretment and diagnosis.    We work with those who have dental insurance the same as with those who do not. Consider us for your dental health maintenance.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

We are open to serve you, answer questions or schedule an appointment during the following hours: Monday – Thursday: 7:30 a.m. – 4:30 p.m.

Our staff is able to provide care by appointment reservations. Your appointment is specially planned, so you will need to give us a 24-hour notice if you must cancel, as we hold it in good faith just for you. Also, we will be glad to send a postcard notice prior to your set time for future appointments. A portion of your appointment fees may be covered by dental insurance. We are glad to file insurance paperwork for you as a courtesy. Please know that we treat all our patients the same and recommend treatment based on findings, not on whether or not one has some type of dental coverage. Appointment fees are payable by credit card, check, and by CareCredit, which allows no-interest payment plans.

Emergencies

We make every effort to assist our patients whenever they have a need that cannot wait until the next business day.  Please follow instructions on the office phone line and leave a message.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Special Services

Our office is now certified by the ICOI (International Congress of Oral Implantologists) to provide oral implant care for your friends and family, including implant-retained overdenture construction.  This increases chewing function from about 20% with a regular denture  to almost 85% with such an overdenture, providing greatly improved nutrition and esthetics for the user.